The National Brain Tumor Society seeks a savvy, detail-oriented, data-driven professional for a web-based position supporting fundraising event websites and email campaigns. This position requires experience with Convio's suite of eCRM tools, strong experience and understanding of HTML/CSS code, and proficiency in managing data through a Constituent Relationship Management tool such as Common Ground or Raiser's Edge. This individual will support users in the organization's use of Convio's eCRM and Common Ground products. A successful candidate will be comfortable in a fast-paced environment and excel at working within a highly collaborative team culture.
The Online Campaigns Specialist is a member of the Information Services Department department and reports to the Online Operations Manager. This position can be based in the Watertown, MA or San Francisco, CA offices; telecommuting is a possibility for the ideal candidate.
Primary Duties and Responsibilities
- Code and thoroughly test custom emails intended for large target audiences (includes e-newsletters, event recruiting emails, emails to event participants, etc.)
- Support online campaigns and provide expertise in best practices to enhance constituent engagement
- Create and maintain team-based event websites and system configurations within Convio's Luminate Online platform
- Maintain document and image libraries
- Assist with management of multiple event calendars
- Assist with management and resolution of issues arising during the registration and donation process, including collaborating with vendor technical support
- Author and maintain policy and procedural documentation
- Create and maintain recipient groups for targeted mass emails
- Provide support for NBTS junior administrators
- Provide reporting as needed
- Perform other duties as required
- Stay abreast of system changes that may impact the organization
Qualifications
- 3+ years of professional experience
- Experience with Convio's Luminate Online and CRM products, particularly in the context of TeamRaiser and Email Campaigns
- Proficiency with a CRM data system such as Convio Luminate CRM, Salesforce, or Raiser's Edge
- Experience and strong understanding of HTML/CSS coding, especially for emails and eNewsletters
- Understanding of the concepts underlying conditionalized coding
- Practical working experience with Photoshop, Illustrator, and Fireworks
- Must be able to provide excellent customer service to internal stakeholders
- Strong presentation skills, both oral and written
- Exemplary attention to detail and ability to manage multiple activities
- Good verbal, written, and interpersonal communications skills
- Ability to adapt to change in a fast-paced environment
- Bachelor's degree required
If you are interested in joining our organization, please send your cover letter and resume to employment@braintumor.org. No agencies please.
